Empowering successful customer relationships.
Aivinova is a specialized management and technology consultancy for CRM, transforming your sales, service, and marketing holistically.
CRM consulting
We make CRM a growth driver
The Aivinova Consulting Group connects people, strategies and technologies to make companies successful in the long term through CRM. As a specialist consultancy, we transform sales, service and marketing – with clear strategies, appropriate technologies, clean data structures and efficient processes. In this way, we create real added value for medium-sized companies, corporations and hidden champions.
AI Readiness Check
Discover how artificial intelligence can provide targeted support for your sales, marketing and service processes. With our structured AI assessment, we analyse the maturity level of your CRM landscape, identify specific applications for AI and derive clear recommendations for action – tailored to your business objectives.
Digitalization, CRM and AI
Rethinking customer experiences
Digitalization is revolutionizing customer relationships. AI-powered CRM solutions help utilize customer data more intelligently, predict purchasing behavior, and create personalized experiences. To deliver these benefits, we develop customized CRM strategies, select the right CRM system for you, support CRM implementation, and optimize your CRM processes using artificial intelligence.
Digital expertise for every challenge
Our consulting services cover the strategic, technological and process-related optimization of your company. Whether you want to develop a new strategy, modernize your CRM software or make processes more efficient – we support you with best practices and in-depth expertise.
CRM strategy
Success factor for sustainable growth
Sales, marketing, and service strategies are the foundation of successful customer relationships. We analyze your business objectives, identify CRM opportunities, and develop tailored concepts to enhance your CRM in a targeted way.
With a strategic approach, you gain long-term competitive advantages and increase operational efficiency.
CRM Technology
AI-supported software for your company
The right CRM software and the use of AI are crucial for business success. We assist you in selecting the optimal platform, ensure seamless integration with your existing systems, and optimize your IT architecture.
With modern, scalable use cases, you maximize productivity and customer satisfaction.
CRM Processes
Increase efficiency, improve customer loyalt
Effective CRM processes are key to smooth, automated customer relationships. We analyze your sales, service, and marketing processes, identify areas for improvement, and implement end-to-end process management to ensure greater efficiency.
Insights
How AI is revolutionizing business processes in Microsoft Dynamics 365
Artificial intelligence in CRM: Salesforce Einstein or Agentforce?
Companies that invest in AI and CRM today are not only securing competitive advantages, but also the loyalty of their customers tomorrow.
Denis Meier
Managing Partner
News
News from Aivinova
Aivinova launches new AI workshop program
Starting in fall 2025, Aivinova will offer a new series of workshops and online seminars focused on AI enablement. Participants will learn how to create their own AI-generated content using prompt engineering across Text-to-Text, Text-to-Image, Text-to-Speech, and Text-to-Video applications. The program is designed for leaders and employees in marketing, sales, and service who are interested in practical applications of AI.
Aivinova continues its growth trajectory
Aivinova is expanding its presence in Munich in response to the growing demand for AI consulting in CRM. The company plans to create new positions in data engineering, AI development, and CRM consulting. With this expansion, Aivinova continues its strong growth path.
Aivinova expands service portfolio with AI consulting in customer management
Aivinova is broadening its range of services by adding AI consulting. The company will analyze clients’ existing IT landscapes to identify potential AI use cases and develop tailored AI applications for customer management. This expansion of consulting services enables companies to create more personalized customer interactions, automate internal processes, and make better, data-driven decisions.
Markus Gahler appointed Professor of Digital Marketing
Aivinova co-founder Markus Gahler has been appointed Professor of Digital Marketing at Ravensburg-Weingarten University of Applied Sciences as of September 1, 2024. At the university, he looks forward to providing students with in-depth insights into the theory and practice of Customer Relationship Management (CRM) and Artificial Intelligence (AI).
Implement your CRM technology with us!
Let’s discuss your CRM technology personally. Simply fill out the form, and we will get back to you!