{"id":1090,"date":"2025-03-26T14:06:34","date_gmt":"2025-03-26T13:06:34","guid":{"rendered":"https:\/\/aivinova.com\/consulting-services\/crm-strategy\/service-strategy\/"},"modified":"2025-07-16T19:06:09","modified_gmt":"2025-07-16T17:06:09","slug":"service-strategy","status":"publish","type":"page","link":"https:\/\/aivinova.com\/en\/consulting-services\/crm-strategy\/service-strategy\/","title":{"rendered":"Service Strategy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Module – Hero M” module_id=”module-hero-m” module_class=”hero-text” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”36px||36px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0) 0%|rgba(0,0,0,0.6) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/aivinova.com\/wp-content\/uploads\/2025\/03\/Servicestrategie.webp” custom_padding=”0px||0px||true|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][lwp_divi_breadcrumbs font_icon=”5||divi||400″ use_custom_home_link=”off” link_color=”#FFFFFF” separator_color=”#FFFFFF” current_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” module_text_color=”#FFFFFF” module_font_size=”13px” module_font_last_edited=”off|desktop” global_colors_info=”{}”][\/lwp_divi_breadcrumbs][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” header_line_height=”1.2em” header_2_text_color=”gcid-primary-color” header_2_font_size=”36px” global_colors_info=”{%22gcid-primary-color%22:%91%22header_2_text_color%22%93}”]<\/p>\n

Take your service quality to the next level with a clear strategy<\/h1>\n

[\/et_pb_text][et_pb_button button_url=”#kontakt-popup” button_text=”Develop your service strategy now” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_border_width=”1px” button_border_radius=”60px” button_use_icon=”off” custom_padding=”12px|48px|12px|48px|true|true” global_colors_info=”{%22gcid-74f0c3e4-95e9-40e5-8db6-e80835ccd51c%22:%91%22button_text_color__hover%22%93}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#4bcfde” button_border_width__hover_enabled=”off|hover” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#FFFFFF”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Module – Mehr Text \/ Bild” module_id=”module-3″ module_class=”module-text-bild” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”36px||36px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”gcid-body-color” header_2_font_size=”36px” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22,%22header_2_text_color%22%93,%22gcid-primary-color%22:%91%22header_2_text_color%22%93}”]<\/p>\n

Why a service strategy is necessary<\/h2>\n

Optimal customer service is increasingly regarded as a competitive advantage. For CRM (Customer Relationship Management) to contribute to this advantage, clear objectives and guidelines for customer service are essential. Without a defined service strategy within your CRM, your customers’ problems won\u2019t be addressed adequately or promptly, leading to frustration and dissatisfaction.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”gcid-body-color” header_2_font_size=”36px” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22,%22header_2_text_color%22%93,%22gcid-primary-color%22:%91%22header_2_text_color%22%93}”]<\/p>\n

What a service strategy is<\/h2>\n

A service strategy defines how a company organizes and optimizes its customer service holistically through CRM. It includes clear service goals and KPIs, defined support channels and processes, explicit service promises, necessary resources, data management, and the use of artificial intelligence.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/aivinova.com\/wp-content\/uploads\/2025\/03\/Servicestrategie-1.webp” title_text=”Informal Meeting in a relaxed atmosphere ” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}” alt=”Personengruppe im Gespr\u00e4ch bei einem informellen Meeting in heller B\u00fcroatmosph\u00e4re; Fokus auf Austausch, Vertrauen und moderne Teamarbeit.” sticky_enabled=”0″][\/et_pb_image][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Module – Akkordeon” module_id=”module-4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”36px||36px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-a09a66a7-6c00-46dd-b3cd-132779d678a7″ custom_padding=”0px||0px||true|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-a09a66a7-6c00-46dd-b3cd-132779d678a7%22:%91%22background_color%22%93}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”gcid-body-color” header_2_font_size=”36px” text_orientation=”center” max_width=”600px” module_alignment=”center” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22,%22header_2_text_color%22%93,%22gcid-primary-color%22:%91%22header_2_text_color%22%93}”]<\/p>\n

Typical challenges in developing a service strategy<\/h2>\n

[\/et_pb_text][et_pb_accordion icon_color=”gcid-primary-color” use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”gcid-primary-color” toggle_level=”h3″ toggle_font_size=”20px” global_colors_info=”{%22gcid-primary-color%22:%91%22icon_color%22,%22toggle_text_color%22%93}”][et_pb_accordion_item title=”How do I measure the success of my service strategy?
Accordion Item” open=”on” toggle_icon=”L||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

With clear goals and defined key performance indicators (KPIs), CRM success becomes clearly traceable. That\u2019s why we work with you from the beginning to set realistic yet ambitious goals that can be measured and monitored through KPIs. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Which customer support channels are best for my company?” toggle_icon=”L||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]An analysis of your current service channels, while considering the potential of new customer support contact options, helps choose the best strategy. We therefore evaluate existing and new service channels for your CRM to develop a concrete plan for optimizing and expanding your service channels.[\/et_pb_accordion_item][et_pb_accordion_item title=”What role do digitalization and artificial intelligence play in a service strategy?” toggle_icon=”L||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Digital tools and artificial intelligence enable data-driven decisions and improve the efficiency of your customer service. Therefore, we consider not only your existing system landscape but also design a CRM target architecture as the foundation of a modern service strategy. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I optimize my case management with a service strategy?” toggle_icon=”L||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]Through case and customer analyses, companies can understand their customers\u2019 problems precisely and address them effectively. We analyze existing customer data and service cases to develop efficient service processes for your customer service and CRM.[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I optimally prepare my service agents for the new strategy?” toggle_icon=”L||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]Clear processes and employee training ensure smooth implementation of the service strategy. We develop processes and training programs that accompany the implementation of your service strategy to guarantee sustainable change management.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Module – Nummerierte Kacheln” module_id=”module-7″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”36px||36px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”gcid-body-color” header_2_font_size=”36px” locked=”off” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22,%22header_2_text_color%22%93,%22gcid-b26e0116-e957-4f8d-8f46-05fb4649be4d%22:%91%22header_2_text_color%22%93}”]<\/p>\n

Our approach to developing your service strategy:<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93}”]<\/p>\n

Objectives<\/h3>\n

Define your service goals aligned with your overall corporate strategy.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}”]<\/p>\n

Customer and Case Management<\/h3>\n

Identify relevant customer issues to develop efficient problem-solving processes.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}”]<\/p>\n

Service Promises<\/h3>\n

Develop your service offerings and specify the service levels you want to provide your customers.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}”]<\/p>\n

Support Channels<\/h3>\n

Determine the channels through which customers can reach your support or be reached by it.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}”]<\/p>\n

Service Processes<\/h3>\n

Design the various service processes to be implemented across different support channels.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}”]<\/p>\n

Resources<\/h3>\n

Definition of the financial, human, and technical resources needed to implement the marketing strategy[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}”]<\/p>\n

Data and AI<\/h3>\n

Definition of how data and artificial intelligence will be used for data analysis and decision-making support in your CRM<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”20px” background_color=”gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}”]<\/p>\n

Service Controlling and KPIs<\/h3>\n

Monitor and control support activities using KPIs that measure the achievement of set goals.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Module – Benefit Kacheln L” module_id=”module-9″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”36px||36px||true|false” da_disable_devices=”off|off|off” saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”gcid-body-color” header_2_font_size=”36px” locked=”off” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22,%22header_2_text_color%22,%22header_2_text_color%22%93}”]<\/p>\n

Your added values \u2013 the result of our consulting:<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(75,207,222,0.15)” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_image src=”https:\/\/aivinova.com\/wp-content\/uploads\/2025\/03\/icon-plus.svg” title_text=”Icon-Plus” show_bottom_space=”off” align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||13px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” header_3_text_color=”gcid-primary-color” header_3_font_size=”20px” background_enable_color=”off” text_orientation=”center” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22header_3_text_color%22%93}”]Structured and scalable service strategy for your CRM[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(75,207,222,0.15)” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_image src=”https:\/\/aivinova.com\/wp-content\/uploads\/2025\/03\/icon-plus.svg” title_text=”Icon-Plus” show_bottom_space=”off” align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||13px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” header_3_text_color=”gcid-primary-color” header_3_font_size=”20px” background_enable_color=”off” text_orientation=”center” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22,%22background_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_3_text_color%22%93}”]More efficient service processes, faster response times, and higher customer satisfaction[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(75,207,222,0.15)” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_image src=”https:\/\/aivinova.com\/wp-content\/uploads\/2025\/03\/icon-plus.svg” title_text=”Icon-Plus” show_bottom_space=”off” align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||13px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” header_3_text_color=”gcid-primary-color” header_3_font_size=”20px” background_enable_color=”off” text_orientation=”center” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22,%22background_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_3_text_color%22%93}”]<\/p>\n

Optimal use of digital CRM tools and artificial intelligence<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(75,207,222,0.15)” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_image src=”https:\/\/aivinova.com\/wp-content\/uploads\/2025\/03\/icon-plus.svg” title_text=”Icon-Plus” show_bottom_space=”off” align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||13px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” header_3_text_color=”gcid-primary-color” header_3_font_size=”20px” background_enable_color=”off” text_orientation=”center” global_colors_info=”{%22gcid-97c1feeb-4c3f-4a3e-8586-72cfcd3bbe3f%22:%91%22background_color%22,%22background_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22,%22header_3_text_color%22,%22text_text_color%22,%22header_3_text_color%22%93}”]Sustainable problem-solving and long-term customer retention[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Module – CTA Kontakt” module_id=”module-12″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”36px||36px||true|false” da_disable_devices=”off|off|off” saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#4bcfde 0%|#297078 100%” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_2_text_color=”#FFFFFF” header_2_font_size=”36px” header_2_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n

Develop your service strategy with us!<\/h2>\n

Let\u2019s talk personally about your service goals. Simply fill out the form, and we will get back to you![\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#kontakt-popup” button_text=”Get advice now” button_alignment=”right” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”gcid-74f0c3e4-95e9-40e5-8db6-e80835ccd51c” button_border_width=”1px” button_border_color=”gcid-74f0c3e4-95e9-40e5-8db6-e80835ccd51c” button_border_radius=”60px” button_use_icon=”off” custom_padding=”12px|48px|12px|48px|true|true” button_border_color_last_edited=”off|desktop” locked=”off” global_colors_info=”{%22gcid-74f0c3e4-95e9-40e5-8db6-e80835ccd51c%22:%91%22button_bg_color%22,%22button_border_color%22%93,%22gcid-primary-color%22:%91%22button_text_color__hover%22%93}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#56848d” button_border_width__hover_enabled=”off|hover” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#FFFFFF”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”module-pagination” _builder_version=”4.27.4″ _module_preset=”default” da_disable_devices=”off|off|off” global_module=”589″ global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”92%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]

\n \n \n \n \n <\/svg>\n Erfahren Sie mehr \u00fcber Gap Analysis<\/em><\/span>\n <\/a>\n <\/div>
\n \n Erfahren Sie mehr \u00fcber Sales Strategy<\/em><\/span>\n \n \n \n <\/svg>\n <\/a>\n <\/div><\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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<\/span> Home<\/span><\/a><\/span> 5<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Take your service quality to the next level with a clear strategyWhy a service strategy is necessary Optimal customer service is increasingly regarded as a competitive advantage. For CRM (Customer Relationship Management) to contribute to this advantage, clear objectives and guidelines for customer service […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1078,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-1090","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nImprove service quality with CRM<\/title>\n<meta name=\"description\" content=\"Optimize your service processes and increase customer satisfaction through well-designed CRM service strategies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aivinova.com\/en\/consulting-services\/crm-strategy\/service-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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